MasterKey Cancellation Policy
IMPORTANT! THIS IS A BINDING LEGAL AGREEMENT (this "Agreement"). PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
Alliance Member Cancellation of Reservation
As per the Service Level Agreement with MasterKey Alliance, the Alliance Member agrees to commit our customers with a reservation guarantee.
Key Client Cancellation of Reservation
Should you wish to cancel your reservation prior to the arrival date, you can cancel or change your reservation via our website or by calling 1-844-627-8759.
Extenuating Circumstances for Cancellations
In the rare instance where extenuating circumstances arise, a customer may need to cancel a confirmed reservation. In such cases, MasterKey and/or the Alliance Member may elect to forgo the cancellation penalties outlined in our Terms of Service. Such cases will be contingent on proper documentation, where valid, and include:
How to Cancel a Reservation
NOTICE AND PROCEDURE FOR MAKING CLAIMS OF CANCELLATION POLICY VIOLATION
Our agent for notice of claims of cancellation policy violations on this site can be reached as follows:
This contact information is only for reporting Cancellation Policy violations.