We've leveraged a broad network of the best, independently owned Corporate Housing, Serviced Apartment and Apart-Hotel Operators to deliver peer reviewed, curated housing options to you, anytime, anywhere.
No more guessing. No more waiting. Look through our hand selected options, then book online.
As a corporate Key client, you work with MyKey to build the perfect portfolio of inventory, specifically aligned with your unique requirements. Our experts guide you through the process, and our online search tools make it simple to look, review and make your selection.
Every Endorsed MyKey Alliance Member has been fully reviewed and their properties personally inspected to ensure they meet our service and quality standards.
Before they can post accommodations on our website, or join our elite network, Alliance Members are carefully screened based on our criteria:
As leaders in the industry, MyKey Alliance Members are encouraged to be active members of the Corporate Housing Providers Association (CHPA) and/or the Association of Serviced Apartment Providers (ASAP), or at minimum comply with our industry association's code of ethics, specifically to:
|Within 4 business hours following receipt of booking confirmation from MyKey. Further confirmation to be sent within 7-10 days prior to guest arrival.||MyKey Platform||100%|
|Communication||All communication with MyKey must be performed on a timely basis and to the satisfaction of the initiating Key Client.||MyKey Platform||>95%|
|Overall performance of service provision must meet client expectation.||Guest Feedback||>95%|
|Invoice Accuracy||All invoices are presented with all required detail, and in alignment with original quote and any additional charges agreed prior to invoicing.||Invoice audit||98% Success Rate|
|Property Availability at required price point||Properties offered at the time of pricing to be available for selection upon booking confirmation (provided booked within specified hold period).||MyKey Platform||100%|
|Complaint Response & Resolution||All service complaints to be acknowledged in writing within 1 working day of receipt. All service complaints to be resolved within time frame agreed upon with Client.||Client Feedback||>95%|
|Pest Infestation Complaints||Any complaints relating to pest infestation must be attended to and an action for resolution agreed within one working day||Guest Feedback||100%|