Our Team

  • Gordon M. Doell

    President and CEOgdoell@mykey.com

    Under the leadership of visionary CEO, Gordon Doell, his Company has grown over the years to include Real Estate in the residential, commercial and warehouse industrial properties in various cities in North America.

    Today his companies are well-diversified, with its primary business in Real Estate Development/Property Management and Land Annexation creating Master Planned subdivisions for families and businesses in various capacities.

    The Corporate Housing division is not only one of Doell’s core businesses; it is one of his business passions. Respecting the individual brand strength of his peers, Doell has created MyKey as a select alliance of similar-minded leaders within the Corporate Housing Industry.

  • Richard Cote, CPA, CA

    Chief Finance & Operations Officerrcote@mykey.comBiography

    Richard Cote, CPA, CA

    Chief Finance & Operations Officerrcote@mykey.com
    Richard brings to the MyKey team 27 years of experience in multiple businesses. His varied background of expertise includes offshore banking, manufacturing, retail, IT, M&A, and automotive dealership operations, including successfully operating two Harley-Davidson Dealerships concurrently.
  • Rob Howie

    Chief Information Officerrhowie@mykey.comBiography

    Rob Howie

    Chief Information Officerrhowie@mykey.com
    As an entrepreneur, business leader, and change agent, Rob has held leadership roles in companies both large and small for 20 years. Specializing in building strong and successful teams, Rob has consistently led organizations to year-over-year growth in challenging markets and industries, from Software Development to Corporate Housing.
  • Elle Crane, CCHP

    VP, Global Fulfillmentecrane@mykey.com
    With over 20 years of experience in the corporate housing industry, Crane has held leadership roles in both national key account and supplier management. Her 13 years' experience creating and growing the largest corporate housing firm in Toronto has equipped her with a solid understanding of the business at all levels. In her most recent capacity of Supply Chain Manager for Canada with the largest global corporate housing firm, Elle traveled across the country to work with her supplier Members in order to fully understand their capabilities and how they align with clients’ expectations. Driven by a desire and passion to elevate the industry, Crane leads our global sales and strategy, while strengthening the alliance family of independent brands to deliver client-driven solutions. Crane is an elected member of the Board of Directors for CERC (Canadian Employee Relocation Council) and serves on the Canadian Advisory Group for CHPA. With an unwavering focus on the guest experience, Crane has received numerous awards for exceptional service, including the Sue Ryan Service Award, and is a two-time winner of the Meritorious Service Award from CERC. Book a Meeting with Elle today!
  • Phil Langley

    Executive Director, Insurance Housingplangley@mykey.comBiography

    Phil Langley

    Executive Director, Insurance Housingplangley@mykey.com

    As a 25 year veteran of the property and casualty (P&C) insurance and corporate housing industries, Phil Langley has played a leading role building teams and systems to source short and long-term accommodations for policyholders across North America. As the Executive Director, Insurance Housing at MyKey, Phil spearheads MyKey’s Insurance Team, guiding the customization of MyKey’s technology and processes to meet and anticipate the needs of insurance carriers, adjusters and affected policyholders across Canada and the US.

    Prior to joining MyKey, Phil led claims-related temporary housing sales and account management efforts to the Top 25 P&C insurance carriers and as Executive Vice President of Maisara Consulting, worked with major P&C carriers on a variety of claims-related products and services.

    Through decades of collaborating with policyholders, adjusters, managers, and executives, Phil brings a wealth of information on the systems and services the insurance industry needs to address housing needs from hotels to long term solutions.

  • Mike Dunklee

    Chief Marketing Officermdunklee@mykey.com

    As the Chief Marketing Officer for MyKey, Mike's responsibilities lie where his passions are: marketing, communications, social media, providing exemplary service and crafting the most innovative guest experience. He believes in creating and fostering a culture where team members are empowered to make decisions and do what is best and right for the client.

    His leadership style and business beliefs are influenced by time spent doing public relations and marketing for the financial, automotive, healthcare and real estate industries. With 16 years of experience in furnished housing overseeing marketing, operations and guest services, Mike leads MyKey’s marketing and branding initiatives. Mike lives in Metro Detroit with his wife and two daughters, his three cats, and his dog.

  • Melissa Choate

    Melissa Choate is a Controller with more than 20 years of progressive leadership growth in both the public and private sectors of the manufacturing and hospitality industries. She is a results-oriented leader with a record of leading a team of professionals to cooperatively meet and exceed project and initiative goals. She has successfully managed through significant changes, such as implementing new accounting systems, and contributed to numerous accurate and timely audits. Process documentation is a forte of Melissa, and she has written accounting procedures in compliance with Sarbanes-Oxley and ISO standards. She is committed to continual personal and professional development. Melissa lives in Phoenix, Arizona with her husband and three children. She is an active member of her community and currently serves as the elected Treasurer of Desert Cove Parent Teacher Group, a 501(c)3 organization. Connect with Melissa Choate on LinkedIn at http://www.linkedin.com/in/melissa-choate/
  • Hiram Buchman

    Hiram is an extremely seasoned hospitality professional. He spent nearly two decades working for major hotel brands, including a 5-year stint with Caesars Palace in Las Vegas. As a manager in Fulfillment for MyKey, Hiram leverages his rich background to help connect displaced families and individuals throughout North America with the perfect temporary accommodations. He does this while providing end-to-end best-in-class hospitality to ensure their complete comfort and satisfaction. Hiram is also a champion of company culture, recognizing teammates for their hard work and the compliments they receive from both clients and guests. Now residing in Canada, Hiram lives happily with his wife and two children.
  • Marcelle Maillet

    Bilingual Account Manager - Insurancemmaillet@mykey.comBiography

    Marcelle Maillet

    Bilingual Account Manager - Insurancemmaillet@mykey.com
    With her strong work ethic and technical aptitude, Marcelle has quickly become a valued addition to MyKey's Fulfillment Team. French is Marcelle's first language and with her being based in NB, she is often the preferred point of contact for MyKey clients in the Atlantic and Eastern Regions. Prior to joining MyKey, Marcelle held positions in customer service where she developed the skills to deliver exceptional client care by listening intently, understanding needs, and negotiating and proposing solutions. Marcelle has also helped MyKey drive efficiencies in our processes and systems with her fresh perspective on our technology and tools to enhance the customer experience.
  • Jeannette Martinez

    Bilingual Account Manager - Insurancejmartinez@mykey.comBiography

    Jeannette Martinez

    Bilingual Account Manager - Insurancejmartinez@mykey.com
    Jeannette Martinez is one of MyKey's bilingual account managers, assisting insurance adjusters and guests alike in both English and Spanish as needed. She brings several years of industry experience to MyKey Accommodations and more than a decade of working in customer service roles. Jeannette is based in Arizona and helps insurance companies every day by matching their policyholders with the most optimal emergency and long-term furnished housing solutions.
  • Eva Benavides

    Account Managerebenavides@mykey.com

    Eva Benavides is an account manager with MyKey where she assists clients and guests both with their temporary housing needs. She uses her significant experience in the furnished housing industry to provide the right solution in the perfect place and within the customer’s budget.

    In addition to servicing traditional corporate housing needs, Eva has a deep understanding of how to manage the sensitive and complicated layers of finding rapid and long-term housing solutions for insurance professionals and their policyholders.

    Prior to coming to MyKey, Eva coordinated short-term stays at one of the largest corporate housing providers in the world. Her professional background and passion for providing an unparalleled guest experience help make the temporary housing process easy and stress-free for MyKey customers and guests.

  • Shawn Van Loon

    Account Managersvanloon@mykey.com
    As an account manager with MyKey, Shawn assists clients and guests both with their temporary housing needs. He is known for providing a high level of customer service and is driven by the challenge to find the most suitable accommodations in the shortest possible time.
  • Christy Harris

    Account Managercharris@mykey.com
    Christy Harris works as an account manager for MyKey. Her daily duties include helping both insurers and policyholders by fulfilling on their ALE temporary accommodation needs. She prides herself in providing the best options to meet the client's specific needs.
  • Marcus Doherty

    Account Managermdoherty@mykey.com
    Marcus is an Account Manager with unique insights that come from his background in Property Management, Company Development and growing up in an entrepreneurial home. He applies his experiences to help clients and insureds receive exceptional service and amazing advice. Marcus’ passion for technology that began at age 5 combined with his vast experience as a tactical chess player has created the perfect skillset to develop advanced methods for efficiently and effectively servicing insureds with the highest degree of accuracy.