Gordon M. DoellPresident and CEOgdoell@mykey.com
Under the leadership of visionary CEO, Gordon Doell, his Company has grown over the years to include Real Estate in the residential, commercial and warehouse industrial properties in various cities in North America.
Today his companies are well-diversified, with its primary business in Real Estate Development/Property Management and Land Annexation creating Master Planned subdivisions for families and businesses in various capacities.
The Corporate Housing division is not only one of Doell’s core businesses; it is one of his business passions. Respecting the individual brand strength of his peers, Doell has created MyKey as a select alliance of similar-minded leaders within the Corporate Housing Industry.
Richard Cote, CPA, CAChief Finance & Operations Officerrcote@mykey.comRichard brings to the MyKey team 27 years of experience in multiple businesses. His varied background of expertise includes offshore banking, manufacturing, retail, IT, M&A, and automotive dealership operations, including successfully operating two Harley-Davidson Dealerships concurrently.
Elle Crane, CCHPVP, Global Fulfillmentecrane@mykey.comWith over 20 years of experience in the corporate housing industry, Crane has held leadership roles in both national key account and supplier management. Her 13 years' experience creating and growing the largest corporate housing firm in Toronto has equipped her with a solid understanding of the business at all levels. In her most recent capacity of Supply Chain Manager for Canada with the largest global corporate housing firm, Elle traveled across the country to work with her supplier Members in order to fully understand their capabilities and how they align with clients’ expectations. Driven by a desire and passion to elevate the industry, Crane leads our global sales and strategy, while strengthening the alliance family of independent brands to deliver client-driven solutions. Crane is an elected member of the Board of Directors for CERC (Canadian Employee Relocation Council) and serves on the Canadian Advisory Group for CHPA. With an unwavering focus on the guest experience, Crane has received numerous awards for exceptional service, including the Sue Ryan Service Award, and is a two-time winner of the Meritorious Service Award from CERC. Book a Meeting with Elle today!
Phil LangleyExecutive Director, Insurance Housingplangley@mykey.com
As a 25 year veteran of the property and casualty (P&C) insurance and corporate housing industries, Phil Langley has played a leading role building teams and systems to source short and long-term accommodations for policyholders across North America. As the Executive Director, Insurance Housing at MyKey, Phil spearheads MyKey’s Insurance Team, guiding the customization of MyKey’s technology and processes to meet and anticipate the needs of insurance carriers, adjusters and affected policyholders across Canada and the US.
Prior to joining MyKey, Phil led claims-related temporary housing sales and account management efforts to the Top 25 P&C insurance carriers and as Executive Vice President of Maisara Consulting, worked with major P&C carriers on a variety of claims-related products and services.
Through decades of collaborating with policyholders, adjusters, managers, and executives, Phil brings a wealth of information on the systems and services the insurance industry needs to address housing needs from hotels to long term solutions.
Melissa ChoateControllermchoate@mykey.comMelissa Choate is a Controller with more than 20 years of progressive leadership growth in both the public and private sectors of the manufacturing and hospitality industries. She is a results-oriented leader with a record of leading a team of professionals to cooperatively meet and exceed project and initiative goals. She has successfully managed through significant changes, such as implementing new accounting systems, and contributed to numerous accurate and timely audits. Process documentation is a forte of Melissa, and she has written accounting procedures in compliance with Sarbanes-Oxley and ISO standards. She is committed to continual personal and professional development. Melissa lives in Phoenix, Arizona with her husband and three children. She is an active member of her community and currently serves as the elected Treasurer of Desert Cove Parent Teacher Group, a 501(c)3 organization. Connect with Melissa Choate on LinkedIn at http://www.linkedin.com/in/melissa-choate/
Hiram BuchmanManager, Fulfillmenthbuchman@mykey.comHiram is an extremely seasoned hospitality professional. He spent nearly two decades working for major hotel brands, including a 5-year stint with Caesars Palace in Las Vegas. As the Manager of MyKey's Fulfillment team, Hiram is a champion of company culture, recognizing teammates for their hard work and the compliments they receive from both clients and guests. While assisting clients with the ALE needs, Hiram leverages his rich hospitality background to help connect displaced families and individuals throughout North America with the perfect temporary accommodations. He does this while providing end-to-end, best-in-class hospitality to ensure their complete comfort and satisfaction. Now residing in Canada, Hiram lives happily with his wife and two children.
- Team Lead / Chef d’équipe, Canada | Bilingual - English / Frenchmmaillet@mykey.comBiography
Marcelle MailletTeam Lead / Chef d’équipe, Canada | Bilingual - English / Frenchmmaillet@mykey.comWith her strong work ethic and technical aptitude, Marcelle has quickly become a valued addition to MyKey's Fulfillment Team, including being named Team Lead for MyKey's Canadian fulfillment operations. French is Marcelle's first language and with her being based in New Brunswick, she is often the preferred point of contact for MyKey clients in the Atlantic and Eastern Regions. Prior to joining MyKey, Marcelle held positions in customer service where she developed the skills to deliver exceptional client care by listening intently, understanding needs, and negotiating and proposing solutions. Marcelle has also helped MyKey drive efficiencies in our processes and systems with her fresh perspective on our technology and tools to enhance the customer experience.
Christy HarrisTeam Lead, UScharris@mykey.comChristy Harris works as the Team Lead for MyKey's US fulfillment operations. Her daily duties include guiding MyKey's account managers assisting US-based clients while also helping both insurers and policyholders by fulfilling on their ALE temporary accommodation needs. She prides herself in providing the best options to meet the client's specific needs.
Jeannette MartinezBilingual Account Manager - English / Spanishjmartinez@mykey.comJeannette Martinez is one of MyKey's bilingual account managers, assisting insurance adjusters and guests alike in both English and Spanish as needed. She brings several years of industry experience to MyKey Accommodations and more than a decade of working in customer service roles. Jeannette is based in Arizona and helps insurance companies every day by matching their policyholders with the most optimal emergency and long-term furnished housing solutions.
Eva BenavidesAccount Managerebenavides@mykey.com
Eva Benavides is an account manager with MyKey where she assists clients and guests both with their temporary housing needs. She uses her significant experience in the furnished housing industry to provide the right solution in the perfect place and within the customer’s budget.
In addition to servicing traditional corporate housing needs, Eva has a deep understanding of how to manage the sensitive and complicated layers of finding rapid and long-term housing solutions for insurance professionals and their policyholders.
Prior to coming to MyKey, Eva coordinated short-term stays at one of the largest corporate housing providers in the world. Her professional background and passion for providing an unparalleled guest experience help make the temporary housing process easy and stress-free for MyKey customers and guests.
Melissa HeslopAccount Managermheslop@mykey.comMelissa brings to MyKey and its customers an extensive professional background in hospitality and customer service. Having worked for a variety of brand-name and boutique hotels, Melissa has a keenly honed understanding of how to deliver to the customer the ideal accommodations for their needs and length of stay, all while staying within their budget and providing the highest levels of speed and care. She also has considerable training and expertise in the administrative aspects of the hospitality industry which greatly informs her ability to handle multiple claims, and all their complexities, at once.
Sarah ParleeAccount Managersparlee@mykey.comSarah brings greater than a decade of experience on the insurer side of the business to her role as an account manager with MyKey. As such, she has an intimate understanding of the complexities of a homeowners insurance claim. Sarah's knowledge and experience from all sides of an ALE claim transaction help her provide a well-rounded experience for both the client and the guest, and one that delivers the highest levels of satisfaction.
Shawn Van LoonAccount Managersvanloon@mykey.comAs an account manager with MyKey, Shawn assists clients and guests both with their temporary housing needs. He is known for providing a high level of customer service and is driven by the challenge to find the most suitable accommodations in the shortest possible time.